Ose-store.com would like your shopping experience with us to be easy, friendly and fast. If at any time you have questions, feel free to contact our customer service department at 800-636-3403. We will be glad to answer any questions you may have about our products or website.
Hope you enjoyed your shopping experience and return to our site in the future.
TERMS OF SALE
#1. Prices: All prices are subject to change without notice.
#2. Currency: All prices listed are in US Dollars.
#3. Tax will be applied to all orders shipped to Missouri.
#4. Payment: All forms of payment are payable in US Dollars. All orders are subject to credit card approval.
#5. Inventory: Subject to availability.
#6. Shipping: Items in stock shipped within 2 to 5 business days. All out of stock items will be shipped based on manufacturer’s availability which normally would ship in 2 to 3 weeks. We normally ship ground UPS, but reserve the right to ship small orders, (generally 1-6 lbs.), via US Postal. All shipments must be sent to street addresses, not P.O. Boxes.
#7. Cancellations: Subject to Ose-store.com’s acceptance and terms, this will indemnify Ose-store.com against any loss.
#8. Damage Claims: Please inspect all shipments promptly and make any damage claims to Ose-store.com for any UPS shipments. Ose-store.com will assist in the process of collections.
#9. Shortages: Claims for shortages or errors must be made in writing within 10 days from date of purchase.
#10. Returns & Refunds: Ose-store.com prides its self on quality, value and service. Within 30 days we will guarantee every item to your satisfaction. If not completely satisfied you may return it for a full refund if in new, unused condition. Shipping and handling charges are non-refundable except for manufacturer defects. Return shipping charges are the responsibility of the customer. We suggest you obtain a tracking number for your return shipment. All returns must be received by Ose-store.com in resalable condition.
Your refund will be issued upon receipt and inspection of the product in our warehouse. Please allow 10 -14 days for your return to be credited or exchange made. Please send your package prepaid to the following address:
217 Elm Street
Washington, MO 63090
#11. Received Wrong Item: Claims must be made within 10 days from day of receiving package.